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Pay your utility bill

COVID-19 update: payments

Sept. 14, 2020: Public access to City Hall is limited at this time. Please make payments online, through your bank, or by mailing or dropping off a cheque. Cash payments are not accepted. Due to physical distancing requirements, we cannot accommodate large lineups inside City Hall – in-person payments are discouraged. If you choose to pay in person, please come prepared to wait outside.

There are several different ways to pay your utility bill.

Utility pre-authorized withdrawals

Utility pre-authorized withdrawals authorize the City of Vancouver to automatically withdraw the amount you owe for your utility payment from your bank account on the due date.

View and manage your account online

Set up an online account. You will need your access code from your bill.

  • Set up ebilling to get your next bill by email
  • View past bills and payment history
  • Track your utility consumption history

Log in to your account

Get your account balance. No login or registration required.

Online banking

Pay your utility bills online through your Canadian financial institution’s website.

You must add the City of Vancouver as a payee for utilities in your account.

Note Know your bank's transaction cut off time for online payments. Transactions made before the cut off time will be processed the same day. Transactions made on or after the cut off time will be processed the next business day.

Financial institution City of Vancouver payee name
Bank of Montreal Vancouver City of Utility
CIBC Vancouver (City of) Utility
Coast Capital Savings Vancouver City Utilities
PC Financial Vancouver (City of) Utility
RBC Royal Bank VANCOUVER UTILITIES
Scotiabank VANCOUVER UTILITIES
TD Canada Trust VANCOUVER (CITY OF) UTILITIES
Westminster Savings Credit Union Vancouver - City of - Metered Water Bill
Vancity Savings Credit Union VANCOUVER (CITY) - UTILITIES

Make sure that you add your current seven-digit utility account number (which appears on the front of your utility bill), and that you update this number if you move.

Mail your payment

Mail a cheque to pay your utilities:

Revenue Services, City of Vancouver
PO Box 7747
Vancouver, BC V6B 8R1

Make your cheque payable to the City of Vancouver. For security reasons, do not mail cash. Credit card cheques are not accepted.

Note Make sure to record your utility account number on your cheque.

Pay in person at City Hall

24-hour mail slot

Place your cheque into the mail slot at the south entrance of City Hall at 453 W 12th Ave.

Make your cheque payable to the City of Vancouver. For security reasons, do not pay in cash when using the mail slot.

Note Credit card cheques are not accepted.

Note Make sure to record your utility account number on your cheque.

Revenue Services

Go to:

Ground Floor, City Hall
453 W 12th Ave

Business hours are 8:30am to 5:00pm, Monday to Friday, except statutory holidays.

Are you selling your property?

Request a meter reading

Learn how to request a meter reading if you are selling property, preparing for new tenants, or other changes to your property.